Frequently Asked Questions
How Can We Help?
Q: What is the new BidCentral?
A: Also known as the “new platform,” BidCentral has been redesigned from the ground up, using newer technology that wasn’t available to us when BidCentral originally started 20 years ago.
Q: Why did you redesign BidCentral?
A: Through direct feedback from BidCentral clients, and subsequent extensive research, it became clear to us that this change was our best option to, not only deliver the best quality product and service we could, but to position us strongly for future product enhancement and evolution.
Q: When will the new BidCentral be available?
A: The new platform will be live to some of our customers on March 23rd, 2020, and available to all customers by April 1, 2020. You will receive an operational email from BidCentral with instructions on how to access the new BidCentral.
Q: Who is eSolutionsGroup?
A: During its 20 years in business, eSolutionsGroup has specialized in providing integrated technologies and advanced mobile applications, including their flagship product bids&tenders, to more than 300 public sector clients across North America. In the past year, the Ontario Construction Alliance Association and its seven regional construction associations also developed their procurement platform, LINK2BUILD, using a digital procurement platform by eSolutionsGroup.
Q: Will my account change?
A: No, your account, subscription, pricing and expiry date will all remain the same. When you log into the new platform for the first time, you will be asked to update your Company Profile which will include:
Business Category
Classification of Work
Owner Type you Work For
And you will also have the option to add in Matching Keyworks for Opportunity Matching, as well as selecting their Categories from the master list.
Q: Will there be any training or preview to the new system?
A: We will be offering webinars leading up to and after the new platform is launched on April 1, 2020. You can find our webinar schedule at www.bidcentral.ca/webinars
Q: What about BidCentral Online Bidding for Subcontractors (BOBS)?
A: The BidCentral Online Bidding for Subcontractors service will remain a part of BidCentral. More information will be provided in the coming weeks.
Q: How do I get support?
A: Support will be available through the Live Chat on www.bidcentral.ca as well as directly contacting [email protected]. Members of the Regional Construction Associations can contact the Project Coordinator staff at their local associations.
